Maintenance Requests:

• The following identifies the procedures that should be followed in order to process service and maintenance requests from tenants:
  • You may also register online on the Tenant Center® as a quick and easy way to have access to several important features. Once you register to use this website, you may place service requests, provide important feedback to us, and to correspond with the Property Manager.

Maintenance calls go under five (5) different types of priorities. The priorities are as follows (Please note: All maintenance requests must fall within the confines of the lease and cannot be construed in any way as a violation of the anti-kickback rules):

1. A priority 1 call indicates that a person’s life or property is in danger. These calls should be handled immediately and within a maximum time frame of two hours.
2. A priority 2 call is a call that needs to be handled immediately, but no life hazard issues exist. These calls should be completed within five (5) hours.
3. A priority 3 call is a call that must be completed on the next business day, within 24 hours.
4. A priority 4 call should be completed within three business days, a 72-hour response.
5. A priority 5 call should be handled on the next visit the vendor / service provider makes to the site.

Any call that is not performed within these guidelines will be escalated within the work management system. This means that the Property Manager responsible for the building will become involved, as well as the senior contact for the service provider company.

If you have any questions or issues with regard to any item contained herein, please call the Property Manager for your building referenced in the "Building Management" section.

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